Question 1

How do I get started?

Accepted Answer

Either click on the apply now button or call us at (718) 863-3300. We’ll determine exactly what steps need to be taken for your specific situation and then arrange for one of our trained nurses to visit you and make a formal assessment of your needs.

Question 2

What areas does Amazing Home Care service?

Accepted Answer

We serve Manhattan, Brooklyn, Bronx, Queens, Staten Island, Buffalo, and Westchester, Rockland and Nassau Counties.

Question 3

Does Amazing Home Care accommodate patients that don’t speak English?

Accepted Answer

In addition to English, we have staff that speak Spanish, Russian, Cantonese, Mandarin, Fujianese, Creole, Hebrew, French, Gujarati and Hindi.

Question 4

Are home care services covered by Medicaid?

Accepted Answer

Most of our clients’ costs are covered by Medicaid, provided there is a demonstrated medical need for the assistance we’ll be providing. The referral from your doctor will detail what help you need, and our nursing staff will visit you to confirm that. If you don’t currently receive home services that are covered by Medicaid, one of our benefits specialists can help you obtain that coverage. We also accept private paying clients and many insurances.

Question 5

Do I need a prescription to start services?

Accepted Answer

No. A prescription is not required for home care, but you must have a referral. That can be from your doctor, a hospital or clinic, even a senior center can make an initial referral for you. If you believe you need home care and don’t yet have a referral, our intake staff will take down all the necessary information and in most cases we can arrange for a referral on your behalf.

Question 6

How do I know if a home health aide or personal care aide is right for me?

Accepted Answer

Leave that to us. Our nurses will evaluate your health and your home environment and determine the level of care you need. Based on that assessment, we’ll develop a care plan that assigns the most appropriate level of care.

Question 7

Do I need special equipment in my home?

Accepted Answer

In most cases, you won’t need any Durable Medical Equipment (DME) such as a hospital bed or commode. If any DME is recommended, it will be stated in your care plan. While Amazing doesn’t provide these items, we are part of the Centers Health Care family, the most complete post-acute health care continuum in New York. Our care coordinators can arrange a consult with Centers Medical Supply who can provide anything you may need.

Question 8

Will I always receive care from the same caregiver?

Accepted Answer

Although it is not always possible, Amazing Home Care believes consistency is important so clients and caregivers can form a trusted bond. If you require extensive or 24-hour home care, it is only practical to have more than one caregiver assigned on a shift basis. Clients should expect to see the same team of caregivers on a regular basis.

Question 9

What happens if I have a medical emergency during home care?

Accepted Answer

Caregivers are instructed to call 911, followed by their registered nurse care manager for any emergencies. We have strict emergency preparedness procedures in place and all of our caregivers undergo intensive yearly training. A list of family provided emergency phone numbers is posted in the home and will be called as well.

Question 10

What if I need to contact someone on nights or weekends?

Accepted Answer

Your good health is our 24/7 commitment. During non-regular hours, our service will direct your call to the appropriate care coordinator and we’ll return your call right away.

Question 11

Will my aide help me with grocery shopping and local errands?

Accepted Answer

Aides are not permitted to drive clients in their personal vehicles. However, they can escort you on your errands and shopping trips and provide assistance other than driving you.

Question 12

What happens if the caregiver does not show up on time?

Accepted Answer

As with any employment arrangement, unforeseen circumstances can interfere with a schedule. If your aide does not clock in at the appropriate time, we immediately follow-up and manage the situation.

About
Amazing Home Care New York

It's an amazing story

Care that caters to every need

A perfect
match

The right care from a New York home care agency
care

Caregivers that
speak your language

Managing the
paperwork

Leaders in the
field of care

What you need,
when you need it and how

About Amazing Home Care New York

It's an amazing story

Care that caters to every need

A perfect match

The right care from a New York home care agency care

Caregivers that speak your language

Managing the paperwork

Leaders in the field of care

What you need, when you need it and how