Frequently Asked Questions

If you don’t find the answer here, email us at info@amazinghc.com or call us at (718) 863-3300. We’re here for you 24/7. Even if your question is outside of our routine services, chances are we can answer it or guide you to the answers you’re looking for.

How do I get started?

Either click on the apply now button or call us at (718) 863-3300. We’ll determine exactly what steps need to be taken for your specific situation and then arrange for one of our trained nurses to visit you and make a formal assessment of your needs.

What areas does Amazing Home Care service?

We serve Manhattan, Brooklyn, Bronx, Queens, Staten Island, Buffalo, and Westchester, Rockland and Nassau Counties.

Does Amazing Home Care accommodate patients that don’t speak English?

In addition to English, we have staff that speak Spanish, Russian, Cantonese, Mandarin, Fujianese, Creole, Hebrew, French, Gujarati and Hindi.

Are home care services covered by Medicaid?

Most of our clients’ costs are covered by Medicaid, provided there is a demonstrated medical need for the assistance we’ll be providing. The referral from your doctor will detail what help you need, and our nursing staff will visit you to confirm that. If you don’t currently receive home services that are covered by Medicaid, one of our benefits specialists can help you obtain that coverage. We also accept private paying clients and many insurances.

Do I need a prescription to start services?

No. A prescription is not required for home care, but you must have a referral. That can be from your doctor, a hospital or clinic, even a senior center can make an initial referral for you. If you believe you need home care and don’t yet have a referral, our intake staff will take down all the necessary information and in most cases we can arrange for a referral on your behalf.

How do I know if a home health aide or personal care aide is right for me?

Leave that to us. Our nurses will evaluate your health and your home environment and determine the level of care you need. Based on that assessment, we’ll develop a care plan that assigns the most appropriate level of care.

Do I need special equipment in my home?

In most cases, you won’t need any Durable Medical Equipment (DME) such as a hospital bed or commode. If any DME is recommended, it will be stated in your care plan. While Amazing doesn’t provide these items, we are part of the Centers Health Care family, the most complete post-acute health care continuum in New York. Our care coordinators can arrange a consult with Centers Medical Supply who can provide anything you may need.

Will I always receive care from the same caregiver?

Although it is not always possible, Amazing Home Care believes consistency is important so clients and caregivers can form a trusted bond. If you require extensive or 24-hour home care, it is only practical to have more than one caregiver assigned on a shift basis. Clients should expect to see the same team of caregivers on a regular basis.

What happens if I have a medical emergency during home care?

Caregivers are instructed to call 911, followed by their registered nurse care manager for any emergencies. We have strict emergency preparedness procedures in place and all of our caregivers undergo intensive yearly training. A list of family provided emergency phone numbers is posted in the home and will be called as well.

What if I need to contact someone on nights or weekends?

Your good health is our 24/7 commitment. During non-regular hours, our service will direct your call to the appropriate care coordinator and we’ll return your call right away.

Will my aide help me with grocery shopping and local errands?

Aides are not permitted to drive clients in their personal vehicles. However, they can escort you on your errands and shopping trips and provide assistance other than driving you.

What happens if the caregiver does not show up on time?

As with any employment arrangement, unforeseen circumstances can interfere with a schedule. If your aide does not clock in at the appropriate time, we immediately follow-up and manage the situation.

Answers to common questions